Refund & Return Policy
At Crown Zyrix, we want you to be satisfied with your purchase. If you need to return or exchange an eligible product, please review the policy below.
7-Day Return & Exchange
You may request a return or exchange within 7 days of receiving your order.
To be eligible, the product must be:
- Unused and in its original condition
- In the original packaging
- Complete with all original accessories and items included with the order
Damaged, Defective or Wrong Product
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
We may request photos or other information to verify the issue. Once the issue is confirmed, we can arrange a replacement or exchange where applicable.
Return Shipping
For standard returns or exchanges, the customer is responsible for the return shipping cost.
For damaged, defective, or incorrect items, please contact us first so we can review the situation and provide the appropriate instructions.
Refunds
Crown Zyrix currently operates with Cash on Delivery as its payment method. Therefore, we generally process eligible returns through replacement or exchange rather than monetary refunds.
How to Request a Return or Exchange
To request a return or exchange, email us within 7 days of receiving your order:
Email: crownzyrix@gmail.com
Please include:
- Your order number
- Your name
- Reason for the return/exchange
- Photos of the product, if applicable
Our team will review your request and provide the next steps.
Important
Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return or exchange.
Crown Zyrix reserves the right to review each return or exchange request according to the conditions stated in this policy.