Frequently Asked Questions
1. Where does Crown Zyrix deliver?
We currently deliver across Saudi Arabia (KSA) only.
2. How long does delivery take?
Orders are generally delivered within 4–5 business days after confirmation.
3. Is shipping free?
Delivery is free for orders containing 3 or more items. Orders containing 1 or 2 items have a SAR 15 shipping charge.
4. Do you offer Cash on Delivery?
Yes. We currently accept Cash on Delivery (COD) only.
5. Can I return my order?
Yes. Eligible products can be returned or exchanged within 7 days of receiving your order.
6. What condition must the product be in for a return?
The product must be unused and in its original packaging, including the original accessories and items included with the order.
7. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery at crownzyrix@gmail.com. We will review the issue and arrange a replacement or exchange where applicable.
8. Who pays for return shipping?
For standard returns or exchanges, the customer is responsible for the return shipping cost.
9. Do you provide refunds?
Our store currently operates with Cash on Delivery, so eligible cases are generally handled through replacement or exchange rather than monetary refunds.
10. How can I request a return or exchange?
Send an email to:
Please include your order number, name, reason for the request, and photos if applicable.
11. Can I change my delivery information?
If you need to correct your delivery information, contact us as soon as possible. We will try to assist before the order is dispatched.
12. How can I contact Crown Zyrix?
For questions, order assistance, or return/exchange requests, contact us at:
Email: crownzyrix@gmail.com